Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return or exchange an item?
Artemis Outdoor offers a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Our outdoor apparel utilizes recycled polyester, organic cotton, and bluesign® approved fabrics to ensure minimal environmental impact.
How should I care for my technical outerwear?
To maintain the waterproof integrity of your gear, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low heat to reactivate the DWR coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer a warranty on your products?
Every Artemis Outdoor product is backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.